Shipping & Handling Policy ( Please read !! ) :

- Method of shipping would be by DHL Globalmail Registered/ Speedpost Worldwide Air Parcel Service ( 7 - 12 days ). For premium delivery service, please email us for shipping charges.

- Item (s) will have a registration number and we will provide the required delivery documentation and proof when necessary. Postal insurance is an option.

- Item (s) will be sent from Singapore, and we will label packages as "gift items" and at acceptable value to avoid extra duties/tax. Email us if you need more information.

- Free shipping is also extended to customers residing in the East Asia, European Union, Australia, New Zealand and the United States of America.
  For the rest of the world, please email us for shipping charges.

- We will not be held liable for customs tax or VAT, but we will do our best to avoid them for you.
 

- Buyer's Shipping liability: At Xyberautos.com, we take pride in ensuring your order arrives at the intended destination in the best possible condition.

Generous amounts of shipping materials are prescribed for every package (foam, carton, bubble wrap etc.) to protect the contents within.
 
In the unlikely event of any damage incurred during the course of shipping and handling, we will not be liable for the damage. We will however lodge a formal enquiry to the related postal company on your behalf. Any compensation given by the postal company will tend to vary strictly on a case-to-case basis.

Warranty & Returns Policy ( Please read!! ) :

- All our products are brand new and factory sealed, and most if not all products are defect free as they have been factory tested under strict quality control.

- We will only warranty the products we sell against manufacturer defects for a period of 21 days (6 months for the Prosport Stepper series) from the date of purchase.

- Under these conditions, we will honour claims for exchange of products with known factory defects for an exact item, provided the buyer sends back the defective item with all original contents, and agrees to pay to us the actual cost of shipping for the replacement product. Any form of shipping charges is not covered under the warranty, but paid for in whole by the buyer.

- Once the product works, any form of damage resulting from wear and tear or improper installation methods and locations, however short the duration, will not be covered under the limited warranty, and the limited warranty ceases to be in force.

- If the buyer chooses not the send back the item, we will offer a replacement item to our customers at cost price + actual shipping charges.